FAQs
Shipping and Orders
Do you offer free shipping?
Yes, Ptcoba offers free shipping on all orders with no minimum purchase requirement, making your shopping experience easy and stress-free.
How long does order processing take?
We will process and ship your order within 1-3 days, so you can receive your favorite beauty tools as soon as possible.
How long does shipping take after dispatch?
The estimated delivery time is 7-14 days, but the exact arrival time may vary slightly depending on the region and logistics situation.
How can I check my order status?
After your order is shipped, you will receive an email containing a tracking number. You can use the tracking number to track your package in real time and stay informed about its delivery status.
What if I receive a damaged or defective product?
Please contact customer service within 48 hours of receiving the product and provide photos of the issue. We will assist you as soon as possible.
How do I request a return?
Please contact us at glamiora@ptcoba.com, providing your order number and reason for return. Our customer service team will guide you through the detailed process.
What payment methods do you support?
Currently, we support Visa and Mastercard as payment methods.
How often should I clean my makeup sponge?
It is recommended to clean it at least once a week to prevent residual foundation from breeding bacteria and affecting makeup application.
How to properly clean a makeup sponge?
Gently wash with warm water and a mild detergent, avoiding excessive rubbing to prevent deformation, then air dry naturally.
How often should I replace my beauty blender?
It is recommended to replace it every 1-2 months, as prolonged use can easily accumulate bacteria.
What are the different types of makeup brush bristles?
Animal hair: Strong powder-grabbing ability, suitable for powder cosmetics.
Synthetic fiber: Soft and durable, suitable for makeup beginners, suitable for powder, cream, and liquid products.
Is it normal for makeup brushes to shed bristles?
A small amount of shedding is normal for new brushes. If there is excessive shedding over time, you can contact our customer service team for assistance.
What is the correct way to use an electric eyelash curler?
Turn on the power and wait for the temperature indicator;
Start curling from the base of the eyelashes;
Gently bend upwards;
Hold for 3-5 seconds to set.
Can it be used with mascara?
It is recommended to curl your eyelashes first, then apply mascara for a natural and long-lasting effect, instantly making your eyes look bigger.
Who are the beauty devices suitable for?
Suitable for people with sagging, dull, dry skin, or noticeable fine lines. It enhances absorption, improves skin texture, and makes the skin more radiant.
Do I need to use it with other skincare products?
It is recommended to use it with an essence or gel to ensure smooth gliding of the beauty device and enhance nutrient absorption.
What are the benefits of the eye massager?
Helps with better absorption of eye products;
Relieves eye fatigue;
Reduces puffiness;
Improves firmness around the eyes.
Contact Us
Experiencing problems during shopping or use? Contact us anytime at glamiora@ptcoba.com. We will respond within 24-48 hours to ensure a worry-free beauty experience.