Privacy Policy
Last Updated: January 2, 2026
Ptcoba highly values your privacy and trust. We want you to understand how we collect, use, protect, and share your personal information.
This Privacy Policy applies to Ptcoba.com (hereinafter referred to as "Ptcoba," "we," or "the website") and covers all your interactions with our website, applications, or services.
Personal Information We Process
We may collect or process the following types of personal information. The specific personal information we collect will depend on how you interact with us.
- Contact information and personal identification information, such as your name, address, email address, phone number, and username or social media account.
- Device identifiers, such as information about your device, such as your IP address, cookies, or other online identifiers.
- Demographic information, such as your age and gender.
- Commercial information, such as products or services you have purchased, returned, or considered, and your product preferences.
- Payment information, such as your payment method and payment card information (including payment card number, shipping address, and billing address).
- Authentication information, such as authentication information (e.g., passwords).
- Online or network activity information, such as information about your interactions with our website, digital assets, and advertisements, information about your browsing and search history on our website, and log file information, such as your browser type and the web pages you visited.
- Geolocation information, such as information that helps identify your physical location (e.g., your GPS coordinates or the approximate location of your device).
- Audio and video information, such as videos you upload to our website.
- User content, such as your communications with us and any other content you provide (including photos and images, videos, comments, articles, survey responses, and reviews).
Inferences drawn from or generated from any of the above personal information.
How We Collect Personal Information
We may collect your personal information through various channels. For example:
Directly from you, such as when you visit our website, contact us with questions or complaints, create an account on our website, participate in other promotional activities, or make an appointment or register for an event.
From your friends or family, such as when your friends or family send you a gift or recommend you. When you interact with our website or emails, such as when you visit our website or open/click on emails we send, we (and third parties we work with) may automatically collect personal information from your browser or device using methods such as cookies, pixel tags, and similar technologies. This information may include device identifiers and online and other network activity information. Cookies are small text files that websites place on your internet-connected device to uniquely identify your browser or store information or settings in your browser. Pixel tags are small images embedded in our website or emails. We use pixel tags to collect personal information about your browser or device, how you interact with our website, and whether you opened or clicked on emails we sent. Pixel tags also allow us (and third parties we work with) to place cookies on your browser.
From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers or distributors, and other third parties with whom we choose to work or collaborate.
We may obtain your personal information from social media platforms and networks. For example, if you interact with us on social media or choose to log in to our website using your social media account, we may obtain your personal information from the social media platform or network.
We may combine personal information obtained from the sources described above. For example, we may combine personal information we collect in our physical stores with personal information we collect online.
How We Use Personal Information
We may use the personal information we have about you:
To provide you with products and services, such as fulfilling orders and processing payments, creating, servicing, and/or maintaining your account or membership program, identifying problems and assisting with product recommendations, and managing current or past purchases.
To communicate with you, including responding to your inquiries or complaints, and assisting you with placing orders.
To manage your participation in special events, contests, sweepstakes, surveys, promotions, or product reviews.
For marketing and advertising, such as sending you postal mail, emails, push notifications, or other messages, and showing you advertisements for products and/or services tailored to your interests on social media and other websites.
To operate and understand your use of our website and mobile applications, such as remembering your personal information so you don't have to re-enter it, understanding your preferred purchasing methods; determining the browser and device you use when visiting our website or mobile applications; and evaluating and improving our services, advertising, website, and mobile applications. For example, we use Google Analytics on our website.
To operate and improve our business, including conducting analytics, providing quality assurance and handling adverse events or product-related claims, conducting research and development, and performing accounting, auditing, and other internal business functions.
For legal and security purposes, such as detecting, preventing, and prosecuting harmful, fraudulent, or illegal activities, preventing loss, and complying with applicable legal requirements, relevant industry standards, and our policies.
To audit our interactions with you to ensure compliance with applicable laws and to measure the effectiveness of our products, services, and advertising.
To identify and fix vulnerabilities on our website or mobile applications. We may also use your personal information for other purposes, and we will notify you separately when collecting the information.
How We Share Personal Information
We may share your personal information with the following parties:
Our subsidiaries and affiliates. We may transfer your personal information to our subsidiaries and affiliates on a need-to-know basis for the purposes described in this Privacy Policy.
Service providers. We may transfer personal information to service providers who provide services on our behalf according to our instructions. We do not authorize these service providers to use or disclose personal information except as necessary to provide services on our behalf or to comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, provide website and application functionality, hosting, analytics, customer support, advertising, and marketing services.
Parties to corporate transactions. We also reserve the right to transfer the personal information we have about you in the event of a sale or transfer of all or a portion of our business or assets (including mergers, acquisitions, joint ventures, reorganizations, divestitures, dissolutions, or liquidations).
Advertising companies. We work with third-party advertising companies (such as advertising networks) to serve advertisements on our behalf.
Other third parties. In addition, we may disclose your personal information in the following circumstances: (i) when required to do so by law or legal process; (ii) to law enforcement or other government officials; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraud or illegal activity; (iv) when otherwise required or permitted by law to disclose your personal information.
We will not sell or share your information indiscriminately with unrelated third parties.
How You Can Control Your Personal Information
You have rights and choices regarding the personal information we hold about you.
Data Subject Rights: Under applicable law, you may have rights relating to your personal information. For example, you may request access to the personal information we hold about you, update and correct inaccuracies in your personal information, and request the deletion of personal information or its transfer to a third party. You can request access to, change, or delete your personal information. When you make a request, we may take reasonable steps to verify your identity. You also have the right to lodge a complaint with a data protection authority.
Marketing and Advertising Preferences: Your online account may allow you to edit your marketing preferences. You can also choose to stop receiving marketing communications (such. as emails) by following the unsubscribe instructions included in those communications, or you can submit a request. When you unsubscribe from our marketing communications, we will no longer use the relevant personal information (such as your email address) to serve ads on third-party platforms (including social media platforms).
Mobile Device and Browser Preferences: Depending on the mobile device or web browser you use, we may request access to your location information or send you push notifications. You can edit your preferences in your device settings.
Cookie Settings: You can choose how certain cookies are used by our website. You can modify your cookie settings at any time by editing your browser settings and clicking on the "Manage Cookies" or "Do Not Sell or Share My Personal Information/Targeted Advertising" link at the bottom of our brand websites.
How We Use Cookies
Cookies are small text files that websites place on your internet-connected device to uniquely identify your browser or store information or settings in your browser so that we can remember you the next time you visit our website and provide you with a personalized experience and advertising. We use different types of cookies on our websites, including strictly necessary cookies, performance cookies, functionality cookies, and targeting cookies.
You can modify your preferences by visiting the "Manage Cookies" or "Do Not Sell or Share My Personal Information/Targeted Advertising" link at the bottom of our brand websites and by editing your browser settings. Please note that when editing your cookie preferences, your settings only apply to the browser you are using when you submit your opt-out request. Therefore, if you use multiple browsers or devices, you must opt out on each browser on each device. Your opt-out settings are implemented through cookies, so if you delete the cookies saved by your browser on your device after you have opted out, you will need to opt out again in that browser on that device.
Our websites are not designed to respond to browser "Do Not Track" signals.
How We Use Personal Information for Advertising
We may use, disclose, or otherwise process your personal information to advertise our products and services in various ways, including through targeted advertising. We work with third-party advertising companies (such as advertising networks) to serve ads on our behalf. These advertising companies may use cookies, pixel tags, and similar technologies to collect personal information, such as device identifiers, online or network activity information, commercial information, or inferred information (such as information about the websites you visit and the ads you click on), in order to serve you targeted ads. You can opt out of cookie-based advertising based on your visits to our website by editing your cookie preferences as described in the "How We Use Cookies" section. Please note that even if you opt out, you may still see ads from us, but these ads will not be targeted based on the websites you visit and the ads you click on, and therefore may be less relevant to you and your interests.
We also work with third-party platforms, including social media platforms, to show you ads or measure ad effectiveness. We may convert your email address, phone number, or other personal information into a unique value and allow these third-party platforms to match this unique value with users or other data on their platforms. This matching allows us to serve ads to you and other users on these platforms. You can also contact us by email to request that we stop using your personal information in this way.
International Data Transfers
In the process of providing our products and services, your personal information may be transferred to and stored or processed in countries/regions outside of Hong Kong. The data protection laws in these countries/regions may differ from those in Hong Kong, and your personal information will be subject to the applicable laws of those countries/regions.When we transfer your personal information to other countries, we will protect that information in the manner described in this Privacy Policy. We will also comply with applicable legal requirements to provide adequate protection for the transfer of personal information, such as using data transfer agreements or other applicable data transfer mechanisms. If you have any questions about our data transfers or would like to obtain a copy of any applicable data transfer agreements (as required by law), you can submit a request by email.
How We Protect Personal Information
We implement administrative, technical, and physical security measures designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We only allow employees and authorized service providers access to personal information on a need-to-know basis and only to the extent necessary to perform their job duties.
How Long We Retain Personal Information
Generally, we retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. We determine the retention period for personal information based on several factors, including:
- The purpose for which the personal information was collected, including providing our products and services;
- Any legal or regulatory requirements applicable to the personal information;
- And whether the personal information may be relevant to protecting our rights (e.g., applicable statutes of limitations).
For more information about our data retention policies, please submit a request via email.
Children's Personal Information
Our products and services are intended for a general audience and are not directed to or intended for children under the age of 16. If you believe that a child under the age of 16 has provided us with personal information, please contact us as described in the "How to Contact Us" section below.
Privacy Policy Updates
This Privacy Policy may be updated periodically without prior notice to reflect changes in how we handle personal information. In the event of any significant changes, we will post a notice on our website and indicate the most recent update date at the top of the Privacy Policy.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you wish to exercise your rights, you can contact us by email at haze@ptcoba.com.